Policies and Shipping

Shipping Options

Shipping options are available for most apparel and accessory items. We make every effort to ship orders quickly, but some orders may take additional time for packaging, or order review. We will contact you when your order has shipped.

Due to our dealer agreements, some bikes may not be eligible for shipping.

Shipping Fees

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Contiguous U.S.

In-Store Pickup

In-store pickup is free for all items, including bikes and oversized products. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Return Policies

If there’s a problem with a product that you purchased from us, please bring it back to us. We will refund the original purchase amount within 30 days of your purchase for items returned in new condition or for items that are defective. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise.

Items returned damaged, or without packaging will be subject to a restocking fee or a partial refund based on the market value of the returned product.

We do not accept items after they have been used, but we are happy to help you with any manufacturer defects and warranty replacements.

Details:

• Time: Gear may be returned 30 days from purchase to request a refund. Bike returns: you have 14 days from purchase to request a refund. (See bike return policy below)
• Method of Refund: Refund will be applied to the original form of payment.
• Product Condition: Product must be new or like new condition in order to return. New condition means, with all original packaging, labels, and with all manuals and accessories included. 
• Refund Contact Info: Contact us in-store, over the phone, or by email for a refund. You can find store hours, addresses, email, and phone numbers on our Store Locator page.
• Charges: Customer is responsible for any shipping costs related to the return.
• In store special orders are subject to a 20% restocking fee.
• All refunds require a receipt.
• Please do not place return postage directly on the product box. Shoe and helmet boxes must be shipped inside of a shipping box.
• Shipping, assembly & package insurance fees are non-refundable.
• Labor fees, such as custom wheel builds or other services, are non-refundable.

Bike Returns

Bikes may be returned or exchanged within 14 days from purchase. You are responsible for the cost of the return shipping (we do not accept CODs). A re-stocking fee of 20% will be applied to the refunded amount. 

E-bikes may be returned within 14 days from purchase and the odometer must read under 10 miles. Return shipping of bikes is the responsibility of the guest. E-bikes must be shipped separate from their batteries.
If you have any issues with your bike purchase please contact us immediately.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!